Testimonials

“Working with Kate from the Leadership Growth Company is always a pleasure.  Kate is extremely diligent and always ensures that she carefully listens to our specific requirements in order to tailor the training content and materials exactly to our needs.  She has made huge efforts to get to know our associates and is really comfortable working with them personally to achieve their goals.  She is a fun and vibrant professional and always has a story to tell!  She is well received by everyone at KUP and is always welcome.”

Dawn Packham
Human Resourses Manager – Kohler Uninterruptable Power

“It has been a real pleasure working with Kate and the Leadership Growth Company over the past 4 years. Nothing has been too much trouble and the service provided to assist with our customer service programme has always gone above and beyond what was expected. Kate has always shown genuine care and commitment to understand and meet our needs and exceed our expectations. I would not hesitate to recommend her to any of my L&D connections.”

Elaine Graham
Previously Learning & Development Manager – Wetlands & Wildlife Trust (WWT)

“We had a complex Organisation Development (OD) issue so it was very important that we selected a partner that could win the trust and respect of everyone involved. We chose The Leadership Growth Company because of the passion of Kate and her team to make a difference to our business.  Their enthusiasm, energy and commitment to find solutions to our goal gave us insights that lifted aspirations and team work.  They have the courage and professional skills and experience to illuminate unconsidered possibilities for progress. Since then they have continued their contribution to us through delivering high impact, energizing learning and development events and we look forward to continuing our partnership.”

Mags Thomas
HR & Training Director – Toshiba Tec UK

“I have used Kate and her Company to provide management training within SKF (U.K.) Limited on a number of occasions. The training has been delivered to our satisfaction with excellent results. The courses have been be-spoke to the company needs and presented by individuals who know their topic and can draw on personal experience.”

Keith Robinson
UK Country Coordinator – SKF (U,K,) Limited

“At Kohler Mira Customer Services in Cheltenham we needed to provide a training programme to enhance the skills and knowledge of the team in order to deliver world class customer service to reflect our brands.

The concept for the training programme was introduced by our parent company Kohler in the US, after attending the pilot of the course in the summer of 2010 I have worked with Kate to develop the programme to suit our UK clients. Having been given the essence of the requirements, Kate tailored the material to produce a first class training programme.

Through our Internal Sales and Customer Service teams we interact with over 1,500 customers each day, we have a huge part to play in shaping our customers perceptions of our brands.

In all 64 delegates who attended the training, everyone found the course lively, interactive, and informative. This has enabled us to take a step towards in providing a positive connection on every call, leaving the customer feeling that they have just received the best ‘Customer Service’ from Kohler Mira.”

Jane Mortell
Contact Centre Manager – Kohler Mira Ltd

“Having The Leadership Growth Company managing our 360 feedback instrument saves us a lot of time, while being provided with the best thinkable service.

Customer care is written in capitals at LGC, and, what’s more important, put to practice every single day.”

Dr. Martijn Rademakers
Managing Director – Center for Strategy and Leadership

“I have been working alongside Kate for the many years now and have always found her totally committed and enthusiastic towards our training and development needs.  She juggles many projects and many clients but never once have I felt that I am not her priority.

When the need arises she has included appropriate consultants who deliver on skills, knowledge and professionalism, and who also share her enthusiasm. I am delighted to continue working with Kate”

Pauline Janine
Human Resources Manager – Messier Services Ltd (Messier – Bugatti – Dowty)

“The support that I have received has been a great help throughout this course.  All correspondence has been extremely quick & very helpful.  I sincerely appreciate the time spent reviewing my assignments and recommending strategies for achieving them.  Your advice has been very helpful and gave me new perspectives regarding available opportunities.

Again, thank you so much for your help.  I greatly appreciate the assistance you have provided me.”

MartinWalker
ILM Level 3 Award in First Line Management – East Sussex Fire and Rescue

“I just wanted to say thank you for all the effort that you put into the training course.

The feedback from the team has been really positive and I am sure that they will use some of the tools and insights in their day to day management of the customers.  It was clear that you had spent a lot of time considering our discussions and applying our business to the training delivered.  Sitting and listening to numerous recorded calls can’t have been fun!”

Katie Hughes
Service Manager – Call Centre Technology Ltd (CCT)

 

“The training course was fantastic with true examples that were so customised to our organisation.”

Naomi Blakemore
Head of Support Delivery – Call Centre Technology Ltd (CCT)